Frequently asked questions.

Cipher Trace Access is a vetted marketplace connecting Ghanaian households with background-checked professionals across eleven service categories, including geriatric caregiving, babysitting, household assistance, professional drivers, chef services, respite care, home tuition, escort services, home care services, ushering services, and physiotherapy.

Choose a package from the Packages page, complete the client sign-up form, and pay securely with Paystack. Your account activates automatically the moment your payment is verified.

The process is the same as signing up as a client, but you'll choose "Professional" during sign-up, select the services you offer, and describe your experience. All providers go through our vetting standard before appearing to clients.

All three are quarterly subscriptions with the same vetting standard behind every provider. Standard suits clients or professionals on a modest budget. Premium and VIP unlock broader access and priority matching support, and are recommended for professionals with an HND, Diploma, or higher.

Payment is processed securely through Paystack. We verify every transaction directly with Paystack before an account is activated — nothing is trusted from the browser, so your account only goes live once payment is genuinely confirmed.

Yes, as an alternative to Paystack. These aren't verified automatically, so after paying you'll need to email your receipt, quoting your payment reference, to our team so we can activate your account manually.

Subscription fees are non-refundable once the relevant service or subscription period has commenced, in line with our Terms & Conditions.

No. Your Cipher Access membership or service fee is separate from any wages, salary, or other compensation agreed between you and the professional, unless we explicitly state otherwise. The terms of any employment or service arrangement should be agreed clearly between the client and professional before work begins.

Every professional goes through background checks, reference verification, and a personal review before being made visible to clients. Screening reduces risk but can't guarantee future conduct — we encourage clients to stay attentive and report any concerns immediately.

Report any serious concerns, misconduct, accidents, or safety incidents to us immediately, and to the relevant authorities where appropriate. See our Terms & Conditions for full detail on safety expectations for both clients and professionals.

Contact Cipher Access as soon as possible and explain the situation. We will review the circumstances and let you know what assistance may be available. For emergencies or situations involving immediate danger, contact the appropriate emergency services first.

We understand that clients may provide sensitive information about their homes, families, schedules, and personal requirements. We aim to handle client information confidentially and only use information for legitimate business and service-related purposes.

Yes. We encourage clients to meet or speak with a proposed professional before making a hiring decision. This gives both the client and professional an opportunity to discuss expectations, responsibilities, working arrangements, and suitability.

No. Registration does not guarantee employment, a placement, or a specific number of job opportunities. Client requirements and available opportunities vary.

Sign in, open the account menu in the top navigation, and select "Change Password." You'll need your current password to set a new one.

Go to the Account page and select "Forgot password?" We'll email a secure reset link to the address on your account, valid for one hour.

Profile editing is on our roadmap. In the meantime, contact our team directly to update details on your account.